While I don’t have a lot of experience with Apple products, it doesn’t mean I won’t tackle them; they are still computers after all. This one wasn’t doing anything, completely dead.

Having first suspected the charger (and associated problems such as stuck pins, dirty connectors, damaged wires, etc), it turns out not to be that at all, but a combination of the SMC hardware and the hibernation system. A reset of both these parts was the solution.

The working laptop, send here during some application updates ->

I didn’t charge the customer for this, as the previous week he had helped to with trial runs of my remote assistance software (a service more valuable to me than cash, at the time)