I now offer “remote assistance”, i.e. the ability for me to connect to your computer’s screen. This can be used in a lot of situations to quickly sort out problems.
When we’re finished, the link between me and your computer automatically disappears. There are no programs to install, there’s very little you need to do.
As well as fixing problems, I’ve also done some training using this method, it’s often easier to “show someone around” a screen than trying to explain something over the phone
For remote assistance to work, we need the following 3 things :
- Your computer must be running Windows 10 or Windows 11
Connecting to Apple Macs also works well, however I’m not an Apple expert and will only look at generic “computer” problems such as Emails. Mac-specific faults are best left to someone who works with Apple equipment a lot (which I don’t) - Your computer needs to be connected to the Internet
- I need to be in the office
What will it cost?
Some companies will charge stupid amounts for this type of service but I don’t think that’s right, so like most of my work I will charge £15 per hour.
Contact me to arrange a time which is convenient for us both.